Tag: salon in orlando

Hair Salon Owners Sent to Jail for Payroll Tax Fraud

Joseph and Vidal

 

A husband and wife who owned and operated hair salons in Southern California were sentenced to prison for failing to pay payroll taxes.

John D. Pham and Annya A. Nguyen, both of Laguna Niguel, operated hair salons under the Fantastic Sams name at various times since 1985 in the cities of Orange, Laguna Niguel, Aliso Viejo, and Rancho Santa Margarita.

On Oct. 1, Pham was sentenced to serve 37 months in prison and three years of supervised release. He had previously pleaded guilty to a charge that he had willfully failed to account for and pay income and Social Security taxes withheld from the wages of employees of one of the corporations involved in the scheme. He admitted that he and his wife had incorporated 10 companies, all of which had failed to pay payroll taxes from 1996 through 2004.

On Sept. 4, Nguyen was sentenced to serve five months in prison and three years of supervised release. She previously had pleaded guilty to a charge that she had conspired with Pham to defraud the United States by impeding the Internal Revenue Service in the collection of taxes. She admitted that the conspiracy spanned a period of at least eight years and involved a loss to the government of over $770,000 of payroll taxes. Nguyen also admitted that she failed to pay more than $80,000 of her federal income tax liabilities during the same time period.

Nguyen and Pham were also accused of diverting assets from some of the corporations they controlled to their own personal benefit.  Both were ordered to jointly pay restitution of $629,105 to the IRS.

A BIG CHANGE IS COMING TO OUR INDUSTRY!

 

 

 

Josephkellner.com

 

Keri Gorder, until recently the manager of a hair salon in Great Falls, Mont., said she was surprised last month by a document that her company wanted stylists to sign.

Ms. Gorder said the salon’s parent company, the Regis Corporation, had urged the four stylists at her salon, Cost Cutters, to sign a document that would seemingly nullify any future support they showed for unionization.

Labor leaders in Montana accuse the company of seeking to take away the stylists’ right to form a union. But Regis says the document merely seeks to ensure that workers choose unions through a secret-ballot election — at a time when unions are pushing legislation in Congress that would make it easy to bypass secret ballots.

The document the stylists at several Montana salons were urged to sign said they were agreeing to revoke any future signature they put on a pro-union card that could be counted as showing support for unionizing.

“I thought it was taking our right away before we ever exercised that right,” Ms. Gorder said.

She said her area supervisor had pressured the stylists to sign the cards. “The area supervisor said, ‘I would do what the company wants you to do,’ ” Ms. Gorder said, adding that she quit her job this month because of her dismay over the situation.

Soon she informed labor leaders about the document, and now they are threatening to picket the salon and hand out pro-union fliers.

“It’s the craziest thing I’ve ever seen,” said Ole Stimac, president of the Central Montana Central Labor Council. “I’ve never seen anything where you sign away your rights for eternity to unionize.”

Regis executives said they had distributed the document out of concern that Congress would enact legislation backed by labor that would require employers to recognize a union as soon as a majority of workers signed pro-union cards, without holding a secret-ballot election.

Paul Finkelstein, chief executive at Regis, the nation’s largest hair salon company, said many employees signed such pro-union cards without understanding that it could commit them to joining a union. Mr. Finkelstein said the company’s focus groups showed that employees overwhelmingly favored using secret ballots to decide whether to join a union.

The document the hair stylists were asked to sign, titled Protection of Secret Vote Agreement, said, “In order to preserve my right to a secret-ballot election, and for my own protection, I knowingly and without restraint and free from coercion sign this agreement revoking and nullifying any union authorization card I may execute in the future.”

Mr. Finkelstein said the document was intended to ensure that the employees’ cards were never counted to show majority support for a union — in case Congress someday enacted the union-card legislation.

“The sole issue is that our people want to use a secret ballot,” he said, asserting that union organizers often manipulate workers into signing pro-union cards, known as authorization cards.

Mr. Finkelstein added: “We’re not threatening people, ‘You’d better sign.’ It’s totally voluntary.”

William B. Gould IV, a Stanford law professor and former chairman of the National Labor Relations Board, said, “It seems like a modernized version of the old yellow dog contract,” a provision, now illegal, that many employers used to push workers to sign, pledging not to join a union as a condition of employment.

Assessing the salon document, Mr. Gould said, “I think it’s illegal because an authorization card is the principal vehicle unions use to organize the unorganized.”

Under current law, at least 30 percent of a workplace’s employees must sign cards to lead to a secret-ballot election. Mr. Gould said that under the Regis document, cards signed to seek a secret ballot would automatically be revoked.

5 Secrets Of Good Customer Service

JosephKellner.com
JosephKellner.com

Customer Service Secret Number One – Build Business to Customer Loyalty. This is my number one customer service secret, and is by far the most important one. I was taught about Business to Customer Loyalty many, many years ago, before I started my own business, when I still worked as a hotel detective in a ritzy down town Calgary hotel. The hotel insisted that every one of us who had contact with their customers know the customer by his full name and, when possible, other personal or business information about him.

“Good evening, Mr. Smith. Welcome to our hotel.” Then, after a bit of miscellaneous chit-chat, “By the way, Mr. Smith, did you manage to unload at a profit those hundred shares of Doodlebug Appliances you thought were a bit risky?” or, “Was your daughter accepted at Harvard? Last time you were a guest with us you expressed concern that Emily was having difficulty with her math, and wasn’t sure if she had enough points to qualify for admission.”

Now, here’s a customer who KNOWS that he’s welcome at your hotel, and whenever he’s back in town, you can count on him staying in your establishment!

Is this spying on customers? Not at all! It’s simply remembering a few concerns that your customer shared with you the last time he stayed in your hotel.

When you can show concern about what matters to your customer, that’s Business to Customer Loyalty, and you can bet on it, you’ve just acquired a customer for life.
More to come.

Get Referrals Every Time Using These 3 Easy Steps!!!

GLAMOUR MAKE UP
GLAMOUR MAKE UP

Establish rapport. Use language to meet your client or prospect at their current state of mind. You’ve done this to open the sales call by simply verifying several pieces of information with your client or prospect. Do the same thing here as well. If you are speaking to a past or returning client, use questions to get them to verify their experience. If you are speaking to a new prospect, use a cushion to acknowledge their current state, appeal to their nobler side and then reiterate some of the points about their industry that brought you to the prospect in the first place.

Describe the kind of referral that you are looking for. Describe your ideal client in as much detail as possible. When possible, use elements that are shared by the prospect or client that is sitting in front of you. And use descriptive language to create a person that your client will understand and relate to. Describing your ideal client as a young person with high energy, working in a creative hi-tech environment creating unique applications for the web will result in your prospect thinking about specific people with names that have done some of the work that you have outlined.

However, saying that you are looking for web designers will result in your prospect or client having an unfocused mind and they will most likely say, “I can’t think of anybody right now, but I’ll let you know when I do.” Remember, detailed descriptions will act as an anchor in your clients’ mind and produce concrete results. Vague descriptions of the type of referral you are asking for will produce vague results at best.

Lower the barrier to getting cooperation. Lower the barrier by reducing the risk associated with your client or prospect giving up their contacts’ information. Remember that if they are giving you their contacts, they are putting their reputation on the line. Make them look good by insuring that their contacts will get the best service or products possible. If you are getting referrals from a client that you’ve done business with before, this should be fairly easy to do. Tell your client that you will work to insure that these referrals will receive the same types of benefits that they received. You also can get creative here and offer incentives to your clients for supplying referrals that buy your stuff.

JOSEPHKELLNER.COM

ENTHUSIASM – DETERMINATION – ATTITUDE – RELATIONSHIPS

josephkellner.com
josephkellner.com

 

In all the years I’ve been in the salon, teaching, and mentoring: I’ve observed those who have been successful and those who have missed the mark. I discovered with all of my years in my profession that there are several key elements – or ‘RULES TO LIVE BY” that ring true to being successful in your profession.

1. ENTHUSIASM – Have a true passion for what you do and truely believe in the workmanship and the products you use to perform your craft. Before you sell to a customer anything, you have to sell the person on YOU!!!
You are the first thing they will “buy” before making a purchase.

2 Determination – Winston Churchill’s greates speech was, “never, never, never, never give up!” Be determined to not throw in the towel when things get tough. Remember the overnight sensation is the exception and not the Rule.
Be patient, and persistent. Find a way to make it happen when you reach obstacles. Go around, over, under or through to reach your goals.

3. Attitude – You can do everything wrong and win with the right attitude! Learn to roll with punches when things don’t go the way you think they should. Prepare for all the PEAKS and Valleys. Learn to laugh at yourself and don’t beat yourself up for your mistakes. Embrace your mistakes. Learn from them and move on. Don’t be afraid to ask for help when you need it – sometimes doing it all by yourself is not the way to go.

4. Relationships – People like to do business with the peopl they like!! This is a big one. Get to know your clients and what they value. Treat people as if they have a invisble sign around their the neck saying “MAKE ME FEEL IMPORTANT” Building relationships is SO key in giving you repeat business and building customer loyality. Remember that it costs more money to get a new customer than to keep one you already have.
JOSEPHKELLNER.COM