Author: Joseph Kellner

Hairdresser/Mua/Photographer/Film-Maker/Artist in Orlando, Florida 34787

KEY IDEAS FOR CONSISTENCY FOR 2010

~ Joseph Kellner

THE REAL HAIR TRUTH

Recession rewards those who are nimble, not those who analyze and ponder until the opportunity passes them by.

If your organization is drifting into these bad practices, you need to make changes right now.

Delivery of new products and new services to existing customers.

Creation of the perception of increased value and worth.

Strong public and community image.

Strategic initiative to plan for inevitable upturn, no matter when it occurs.

Daily efforts to build trust, confidence, and interaction with CUSTOMERS.

Development of new markets for existing products and services, including global markets, even for smaller businesses.

Paying local and smaller suppliers first, to help keep them in business and become their priority customer.

Creation of banking relationships, credit lines, and financial reserves.

Industry/professional leadership, assuming a visible and assertive role and becoming leaders in discussing conditions and solutions.

Constant presence in the customers’ eyes through all available media which are relevant!

Customer Service? You Tell Me

~ Joseph Kellner

JOSEPHKELLNER "THE REAL HAIR TRUTH"

If they are not trying to sell you something while you are TRYING to enjoy your hair getting done, they are over-charging you to dry your hair? It cost $50 dollars to DRY your hair AFTER you have already paid $120 for partial hi-lights and $90 for single color and $10 for some color sealer and $30 for some conditioner that you had no idea cost anything when they washed your hair. I mean, after shampoo does come conditioner..right? And shouldn’t they dry your hair to make sure they colored it right? Why should I have to pay for them to check their work? And forget it if they had to use a toner. You get to pay $70 dollars if you want your haircut. Add it up…All this and you get to wait for four hours to get it all done….and then they try to sell you stuff again! Fell for this for over a year and learned that there are not only better stylists out there but kinder and more reasonably priced ones, who haven’t forgotten that Customer Service is an art and valuable, and it’s about fairness in pricing (you are not remodeling my kitchen, just doing my hair) kindness and hair styling…I rather would not feel like I just ended up on a used car lot and pressured to pay for things I don’t want. I believe that this will be the downfall of this salon. Talent can only go so far when you are asking your clients to pay for your personal gain. I, personally, like to donate to more lasting and meaningful charities. Good luck, and keep looking. I don’t mind spending money; I just don’t like feeling like I am getting taken advantage of..every single time I go in. I fell for it but you don’t have to.
Underserving Consumer

If you were raised with basic good manners and along the way ever joined a service group, like the scouts or 4-H, then you’ve got the groundwork for providing great customer service. The foundation you need is one of courtesy, caring, willingness to serve, and an attitude that lets your customers know that you they matter-and that you care. There are skills and technologies that can help you put it all into practice, but don’t get your head turned by all the whiz-bang tools that are out there. Great customer service has its basis in good manners. See? Mom was right.
These days it is fashionable for companies to refer to customer service as “customer retention,” but that can lead to backwards thinking. To retain a customer, simply serve him and do it well. If you focus on retention you’ll miss what is important, which is the customer and his or her needs.
But here’s the opportunity. An unhappy customer will become a loyal consumer if you fix his complaint and do it quickly. Eighty percent (80%) of these folks will come back to you if you’ve treated them fairly. That percentage rises to the upper 90s if you respond immediately. Every day you have the chance to transform your mistakes into returning customers — the kind who will tell other people good things about you. Imagine that.
This Review was written by a consumer, who visited a salon in Orlando call ALEXANDER HAIRDRESSING.

www.josephkellner.com

HAIRDRESSING SCHOOLS MAKING HEADWAY DURING THE RECESSION!

~ Joseph Kellner

IFLOOKSCOULDTHRILL.COM

Have you ever been to a student beauty salon? If not, you should definitely consider it, especially if you’re looking to save a few bucks during the recession. Student salons have become increasingly popular during this time and you’re definitely in good hands, despite what you may think.

In fact, student salons have experienced supervisors on hand to watch over and answer any questions students may have. And though it may take a bit of extra time, it’s totally worth it. You wouldn’t want someone rushing through a beauty service you’re paying for no matter how skilled they are.

Another advantage of a student salon is the great specials they have throughout different times of the year. For different services that suit you best, you may find great deals from students who really care about what they are doing. And you’ll be helping them out by giving them the opportunity to have more experience.

BOOTH RENTAL CONTRACTS!!

~ Joseph Kellner

THEREALHAIRTRUTH.COM

Booth rental is very important, and having a contract is the utmost of importance. If your problem is with walk-ins, many salons do not allow renters to take any salon walk-ins at all. You are responsible for your own advertizing and furnishing your own clients. If you are being treated as an employee, where you are required to answer phones, required to be in the salon specific hours, then you have a problem. First, you should never rent a chair in a salon without having a rental agreement which spells out everything in detail. Get the salons rental agreement BEFORE starting work and sit down with the owner and make sure you understand everything. The major things that should be in any rental agreement are, how much is the rent, when its due and when it can be changed and what exactly is furnished in your rent, how are walk-ins handled, when is the salon available for your use, do you get a key, can you sell your own retail, what services are you allowed to perform, what are your specific cleaning duties. As a booth renter you have certain basic rights. You have the right to schedule your own appointments, determine your own work hours, within the guidelines you agreed upon in your lease and very important, the ability to come and go as you please. You have the right to set your own prices and determine what products you use to perform your services. You also have the right to sell your own product lines. Cleaning of the shop is not your responsibility. Clean your work area, take out your own trash. And it would be good to start your own corporation, have tax ID, and occupational Licenses.

Lovely Words From REGIS Salon Employees

~ Joseph Kellner

 

AS AN EMPLOYEE OF HAIR CUTTERY…REGIS BOUGHT OUT SOME OF THE SALONS. WE WERE ALL PROMISED OUR SENIORITY AND THAT THEY WOULD MEET OR EXCEED OUR PAY. I CAN SEE WHY THERE ARE SO MANY COMPLAINTS FOR THIS SALON CHAIN. THE STYLISTS ARE SIMPLY SLAVES FOR THEM. MY CHECKS ARE NOW SHORT BY 400.00 AND I’M WORKING AN EXTRA 8 HOURS . I HAVE NO SENIORTY LIKE THEY SAID I WOULD. THEY ARE ALSO TAKING THE CREDIT CARD TIPS. JUST FROM AN INSIDE VIEW, IF THE COMPANY ACTUALLY CARED A LICK ABOUT THE PEOPLE THAT ARE MAKING THEM THEIR MONEY AND STOPPED BEING SO D$$$ STINGY THEY WOULD HAVE THE OPPURTUNITY FOR A MUCH BETTER REPUTATION. I DON’T KNOW HOW THEY SLEEP AT NIGHT. THERE ARE STYLISTS AT MY SALON WHO HAVE NEVER STRUGGLED IN THEIR CAREER. TWO OF THEM NOW ARE SINGLE MOMS AND YOU CAN IMAGINE HOW A FOUR HUNDRED DOLLAR PAY CUT AFFECTS THEIR LIVES. THE COST OF DAYCARE IS SO HIGH THEY ARE SIMPLY WORKING TO PAY THE DAY CARE. THEY’D BE MUCH BETTER OFF WATCHING KIDS INSTEAD OF SLAVING AT THE SALON. . I BET THEY DON’T EVEN SLEEP AT NIGHT. I KNOW I COULDN’T IF I WERE ROBBING AND SLAVING GREAT STYLISTS OF THEIR WORTH….RUINING LIVES EVERY DAY.

They dont tell you when you are hired you wont get paid your retail commission.lost $150 a month busting my butt …for what? making more elsewhere.

It is obvious the positive opinions of the SCAM Regis Corp, were written by the creeps who back the company. I do not know ANY hairdresser who is happy about working for this CRAP company, since they bought out all other chains in America! Everyone says they are nothing more than sweat labor companies. I hope they go under! They sleep real well, the greedy creeps they are! Before they bought out the former chains, the business was booming! Hairdressers easily moved up the pay scale, and were offered incentives to keep up the good work! But not after these greedy creeps bought out. Everyone is right.. the pay checks are 400 dollars less working more hours! Regis refuses to allow the employees any regular schedule. Each day different hours. Our clients have to call in constantly to see when we work. The phone is ringing off the wall, and we are running back and forth to tell customers our schedules! How can anyone build a clientelle that way? What a joke this company is. The salons that were booming are dead now. Why, because they came in and fired all the long time hairdressers for no reason, ( the ones who were faithful to build the salons up ) then brought in new girls for min. wage! They thought the old customers would come back but they got a big one… NOne of them did. I hope their greed will put them under. We need to go back to not relying on these big corporate hogs, and do our own shops. We don’t need these creeps! The dirty tactics of this corporation will come back and bite them.. and it is already happening! It is great to see their stocks going under, and them having to close shops! It is too bad all these chains allowed them to buy them out! They were nice places to work before Regis took over.

 

MY complaint is that about a year ago we were all told we couldnt have raises because of the so-called “recession” well being from Canada the recession is not what it is in the states and our numbers haven’t gone down a bit in fact they are much higher then prev years and we even won top salon sales for our region for the 5th year in a row and yet they say the company is suffering so we have to suffer as well?!?! this is BULLSHIT!!!! we are the reason you corporate *** even have a company. and since our sales HAVEN’T suffered at all then why should we suffer with our pays?! we work our *** off for this company and in return have seen nothing, no bonus, no incentive, no RAISE!! YET are being told our managers who’s salons have highest sales in there region get a trip to Rome in October and a nice little bonus. WHERE THE *&^% is my trip and my bonus, it sure as ***(and if your work for first choice you know what i mean) isn’t our managers bringing in 4-500 a day in sales to make us the top salon. we get nothing, notta, not even a 1$ per hour raise. How about all us stylists who work for Regis and are a little irked about there “reasons for cutbacks” dont show up to work for a couple of days all at once, lets see how there sales are then. I couldnt help but want to punch my manager when she says “oh i won a trip to Rome for having top sales” then turn around and tell me “times are tough there will be no raises this year” go *&^% yourself its my *** hard *** work that got you there it sure as *** isnt your $60 in sales a day that did it. lets see where you are without me and im taking my clients with me.
The Hair industry is a industry that you DO need to work your *** off to make good coin but the results are making people feel good and educating them on Hairstyling