Tag: Hair

Haircolor, Haircare Giants In the Industry Are Stealing From You!

~ Joseph Kellner

THE REAL HAIR TRUTH.COM

You know who really is making the revenues now, Thats right Home Haircoloring, and Haircare. Industry giants are out there putting the profession in the dirt and a good percentage of the hairdressing, makeup industry professionals  just sit on the ass and let it go by. WHEN ARE YOU GOING TO WAKE UP.

Alberto-Culver, L’Oreal, Clairol, Upjohn,  Procter & Gamble, Unilever, Revlon. “L’Oreal and Procter & Gamble stand out in front of the leading marketers that have been swallowing up salon hair care companies. And brands to bolster revenues in the face of flagging category sales.
L’Oreal has bought Redken (1993), Matrix (2000), Soft Sheen (1998), Carson (2000), and most recently, Artec (2002). These purchases give the French beauty products giant an even stronger and more diversified position in the U.S. salon products market. P&G has also expanded its hair care portfolio with two substantial
moves. It bought Clairol from Bristol-Myers Squibb in May 2001 and then acquired Wella.

Salon Professional will go to SALLYS and buy all the products stated above and not think a thing about it. There is only one privately owned haircare/haircolor company left in the business SCRUPLES. Thats It!

Then you get some professional starting there own retail lines in our industry and then they sell out to make a Buck, remember ARTEC, they did the same thing sell it to you and make a legion of customers within the profession and then CASH in on the product.

You haircoloring sales are going down the tubes now thanks to the giants accomadating the consumer, giving false information to sell a buck. That is fine for me I specialize in corrective haircolor so there preying on the ignorance of  haircolor to the consumer helps the growth within my salon.

But when you think of all the other companys selling to the industry professionals haircolor in deals that the stylist cannot so no to. Is also preying on the ignorance of the salon professional. A salon professional who is not specialized in the art of haircolor will buy a introductory package from the Sales associate who represents the Distributorship and not even recieve the full haircolor line. Colors that are speciality haircolors can be easily be made by knowing the haircolor wheel. But the manufacturer will make certain haircolors for the stylist preying on there lack of knowledge of the color wheel. The point I am trying to make from all of this is the inside of the Professional salon industry manufacturers and distributors are sticking it to you. You think they are for you  (Booth Renter) and the Salon but they are not. One of the great ploy I see in the industry is how every year you see SEBASTIAN, GOLDWELL, MATRIX, FRAMESI, all these companys advertise a better product. But in realisty they are just repackaging the product. SAME THING DIFFERENT FACE! Disytributors will do the same thing where I am from in Orlando I use Goldwell Haircolor, the distributorship is called EVOLUTION in Jackonsville. They will put together a new product launch from the manufacturer and sell you a ticket for let say $50.00 and give you a goodie bag of crap! After a hour of bullshit I came to realize the product was the same only repackaged. I paid $50.00 for a stupid product relaunch!

YOU SEE THIS ALOT AT THE HAIR SHOWS!!!

YOU HAVE ALL BECOME COMPLACENT

Joseph Kellner

The Upside of Marketing During the Economic Crisis

~ Joseph Kellner

JosephKellner.com

For starters, customer service opens up many new doors for businesses to stand out. Why do you think Zappos and Amazon are so popular? These companies aren’t known for their exceptional products, but they are known for their exceptional service. Businesses should adopt this customer service model for their own use.

In addition, a business needs to provide a customer-friendly website experience. Recruit a group of outsiders to test your site regularly to make sure it is functioning properly. Also, remember to keep your site up-to-date since customers expect the latest technological advances.

A third possibility is a partnership. By joining forces with a complimentary company, you could not only save costs, but could also give your business additional exposure that you may not have gotten on your own.

Negotiation is a fourth strategy that many marketers are effectively using. Businesses often forget that media companies are suffering from the economy as well. That said, marketers can work to negotiate deals that could have never been reached if the economy was better.

Next, businesses should utilize social networks if they aren’t already. Social media allows businesses to build their brands and reputations in the places their customers already occupy. It is important to update these social networks regularly since it will show consumers your level of commitment.

Some people may frown upon this strategy, but it is an opportunity. The sixth strategy involves trying things you’ve never tried before. This could include anything from reaching unthought-of deals to producing an entirely new business model.

Lastly, no matter what you do, remember to stick to your principles. More often than not, businesses relinquish control to their customers over fear of losing them. As a result, customers lose respect for the business and the business loses integrity. A better approach would be to be true to your business and believe in its abilities.

THE REAL HAIR TRUTH (FACEBOOK)

Beauty school at center of state investigation!

~ Joseph Kellner

A state investigation is looking into allegations against the Portland Beauty School, which is accused of allowing students to buy credit hours and cheat on state and federal tests.

State officials said they started their investigation when they received a tip from a credible source who said the fraudulent activity took place at the beauty school between March and August. Some of the school’s students may have graduated illegally, according to Oregon health licensing agents.

Mytien Huynh Kent, who owns the school on Northeast Siskiyou Street, said never expected to be the target of such an investigation.

“We really feel that this is a false accusation,” Huynh Kent said. “All of this is a shock and we have no idea where this is coming from.”

On Tuesday morning, Huynh Kent said, Oregon health licensing agents and Portland police raided the school with a search warrant, removing all of her financial, student and personnel documents.

The beauty school is also accused of selling answers to state and federal accreditation tests.

Veteran hair stylist Ambrosia Carey said earning your license legitimately isn’t simply for the client’s beauty, but also for their health and safety.

“(You need to) be able to recognize diseases and disorders,” Carey said. “Otherwise, you could end up cross-contaminating and spreading disease to other people.”

No licenses have been revoked from the Portland Beauty School so far.

If the investigation reveals fraud, however, criminal charges could be filed.

Huynh Kent insists all of her students follow the state’s standards and laws. She can’t imagine her instructors allowing them to cheat.

“Most of our staff has been with us, some for over than 10 years,” she said.

The beauty school will remain open throughout the investigation. Huynh Kent said any instructor who is found to have helped students cheat will be fired immediately. She said she takes pride in the school because she has invested her life into the family business.

“Building our own school was our dream so this is something we have put our heart into,” Huynh Kent said. “It’s not just a job that we go to. This is our home.”

Mytien Huynh Kent and her entire family are nothing but crooks. I knew her and her family when they were running scams in Seattle. Her parents owed tens of thousands of dollars in taxes to the St. of WA, so they fled to Oregon to set-up shop. She has bragged about getting over on the gov’t for over a decade. It’s good to see the law finally caught up with her and her entire family. Mytien is finally getting what she deserves! The Portland Beauty School is a complete SCAM!!

Customer Service? You Tell Me

~ Joseph Kellner

JOSEPHKELLNER "THE REAL HAIR TRUTH"

If they are not trying to sell you something while you are TRYING to enjoy your hair getting done, they are over-charging you to dry your hair? It cost $50 dollars to DRY your hair AFTER you have already paid $120 for partial hi-lights and $90 for single color and $10 for some color sealer and $30 for some conditioner that you had no idea cost anything when they washed your hair. I mean, after shampoo does come conditioner..right? And shouldn’t they dry your hair to make sure they colored it right? Why should I have to pay for them to check their work? And forget it if they had to use a toner. You get to pay $70 dollars if you want your haircut. Add it up…All this and you get to wait for four hours to get it all done….and then they try to sell you stuff again! Fell for this for over a year and learned that there are not only better stylists out there but kinder and more reasonably priced ones, who haven’t forgotten that Customer Service is an art and valuable, and it’s about fairness in pricing (you are not remodeling my kitchen, just doing my hair) kindness and hair styling…I rather would not feel like I just ended up on a used car lot and pressured to pay for things I don’t want. I believe that this will be the downfall of this salon. Talent can only go so far when you are asking your clients to pay for your personal gain. I, personally, like to donate to more lasting and meaningful charities. Good luck, and keep looking. I don’t mind spending money; I just don’t like feeling like I am getting taken advantage of..every single time I go in. I fell for it but you don’t have to.
Underserving Consumer

If you were raised with basic good manners and along the way ever joined a service group, like the scouts or 4-H, then you’ve got the groundwork for providing great customer service. The foundation you need is one of courtesy, caring, willingness to serve, and an attitude that lets your customers know that you they matter-and that you care. There are skills and technologies that can help you put it all into practice, but don’t get your head turned by all the whiz-bang tools that are out there. Great customer service has its basis in good manners. See? Mom was right.
These days it is fashionable for companies to refer to customer service as “customer retention,” but that can lead to backwards thinking. To retain a customer, simply serve him and do it well. If you focus on retention you’ll miss what is important, which is the customer and his or her needs.
But here’s the opportunity. An unhappy customer will become a loyal consumer if you fix his complaint and do it quickly. Eighty percent (80%) of these folks will come back to you if you’ve treated them fairly. That percentage rises to the upper 90s if you respond immediately. Every day you have the chance to transform your mistakes into returning customers — the kind who will tell other people good things about you. Imagine that.
This Review was written by a consumer, who visited a salon in Orlando call ALEXANDER HAIRDRESSING.

www.josephkellner.com

Lovely Words From REGIS Salon Employees

~ Joseph Kellner

 

AS AN EMPLOYEE OF HAIR CUTTERY…REGIS BOUGHT OUT SOME OF THE SALONS. WE WERE ALL PROMISED OUR SENIORITY AND THAT THEY WOULD MEET OR EXCEED OUR PAY. I CAN SEE WHY THERE ARE SO MANY COMPLAINTS FOR THIS SALON CHAIN. THE STYLISTS ARE SIMPLY SLAVES FOR THEM. MY CHECKS ARE NOW SHORT BY 400.00 AND I’M WORKING AN EXTRA 8 HOURS . I HAVE NO SENIORTY LIKE THEY SAID I WOULD. THEY ARE ALSO TAKING THE CREDIT CARD TIPS. JUST FROM AN INSIDE VIEW, IF THE COMPANY ACTUALLY CARED A LICK ABOUT THE PEOPLE THAT ARE MAKING THEM THEIR MONEY AND STOPPED BEING SO D$$$ STINGY THEY WOULD HAVE THE OPPURTUNITY FOR A MUCH BETTER REPUTATION. I DON’T KNOW HOW THEY SLEEP AT NIGHT. THERE ARE STYLISTS AT MY SALON WHO HAVE NEVER STRUGGLED IN THEIR CAREER. TWO OF THEM NOW ARE SINGLE MOMS AND YOU CAN IMAGINE HOW A FOUR HUNDRED DOLLAR PAY CUT AFFECTS THEIR LIVES. THE COST OF DAYCARE IS SO HIGH THEY ARE SIMPLY WORKING TO PAY THE DAY CARE. THEY’D BE MUCH BETTER OFF WATCHING KIDS INSTEAD OF SLAVING AT THE SALON. . I BET THEY DON’T EVEN SLEEP AT NIGHT. I KNOW I COULDN’T IF I WERE ROBBING AND SLAVING GREAT STYLISTS OF THEIR WORTH….RUINING LIVES EVERY DAY.

They dont tell you when you are hired you wont get paid your retail commission.lost $150 a month busting my butt …for what? making more elsewhere.

It is obvious the positive opinions of the SCAM Regis Corp, were written by the creeps who back the company. I do not know ANY hairdresser who is happy about working for this CRAP company, since they bought out all other chains in America! Everyone says they are nothing more than sweat labor companies. I hope they go under! They sleep real well, the greedy creeps they are! Before they bought out the former chains, the business was booming! Hairdressers easily moved up the pay scale, and were offered incentives to keep up the good work! But not after these greedy creeps bought out. Everyone is right.. the pay checks are 400 dollars less working more hours! Regis refuses to allow the employees any regular schedule. Each day different hours. Our clients have to call in constantly to see when we work. The phone is ringing off the wall, and we are running back and forth to tell customers our schedules! How can anyone build a clientelle that way? What a joke this company is. The salons that were booming are dead now. Why, because they came in and fired all the long time hairdressers for no reason, ( the ones who were faithful to build the salons up ) then brought in new girls for min. wage! They thought the old customers would come back but they got a big one… NOne of them did. I hope their greed will put them under. We need to go back to not relying on these big corporate hogs, and do our own shops. We don’t need these creeps! The dirty tactics of this corporation will come back and bite them.. and it is already happening! It is great to see their stocks going under, and them having to close shops! It is too bad all these chains allowed them to buy them out! They were nice places to work before Regis took over.

 

MY complaint is that about a year ago we were all told we couldnt have raises because of the so-called “recession” well being from Canada the recession is not what it is in the states and our numbers haven’t gone down a bit in fact they are much higher then prev years and we even won top salon sales for our region for the 5th year in a row and yet they say the company is suffering so we have to suffer as well?!?! this is BULLSHIT!!!! we are the reason you corporate *** even have a company. and since our sales HAVEN’T suffered at all then why should we suffer with our pays?! we work our *** off for this company and in return have seen nothing, no bonus, no incentive, no RAISE!! YET are being told our managers who’s salons have highest sales in there region get a trip to Rome in October and a nice little bonus. WHERE THE *&^% is my trip and my bonus, it sure as ***(and if your work for first choice you know what i mean) isn’t our managers bringing in 4-500 a day in sales to make us the top salon. we get nothing, notta, not even a 1$ per hour raise. How about all us stylists who work for Regis and are a little irked about there “reasons for cutbacks” dont show up to work for a couple of days all at once, lets see how there sales are then. I couldnt help but want to punch my manager when she says “oh i won a trip to Rome for having top sales” then turn around and tell me “times are tough there will be no raises this year” go *&^% yourself its my *** hard *** work that got you there it sure as *** isnt your $60 in sales a day that did it. lets see where you are without me and im taking my clients with me.
The Hair industry is a industry that you DO need to work your *** off to make good coin but the results are making people feel good and educating them on Hairstyling