Leave it to the professionals! … Statement on FDA Investigation of WEN by Chaz Dean Cleansing Conditioners

The FDA is investigating reports of hair loss, hair breakage, balding, itching, and rash reported to be associated with the use of WEN by Chaz Dean Cleansing Conditioner products. While the FDA continues its investigation, consumers should be aware of reactions reported in association with the use of WEN by Chaz Dean Cleansing Conditioner products. Consumers who experience a reaction after using WEN by Chaz Dean Cleansing Conditioner products should stop using the product and consult with their dermatologist or other health care provider. The agency also urges consumers to report to FDA any reactions they may have experienced when using these products.

FDA previously announced that it is conducting an investigation of adverse event reports for WEN by Chaz Dean Cleansing Conditioner products, including reports of hair loss, hair breakage, balding, itching and rash. FDA has received and continues to receive reports of adverse events, as the investigation is still ongoing. In the course of its investigations, the FDA is looking at all sources of information, in order to better understand the consumer reports of adverse events. There are many potential causes of hair loss, including, for example, certain illnesses, medications, hormonal changes, rapid weight loss or gain, anemia, and high-stress life events, and these factors are being taken into account as the FDA continues to investigate these reports. If you experience hair loss, you should contact your healthcare provider. As with any cosmetic product, if you experience an adverse event that you think may be related to use of WEN by Chaz Dean Cleansing Conditioner, you should also cease using the product and report the event to the FDA.

The FDA has not yet determined a possible cause for the adverse events that have been reported, and today has called on the company to “provide any data that might help us to better understand the reports of hair loss associated with the use of WEN by Chaz Dean Cleansing Conditioner products.” The FDA also has reached out to physicians and other health care providers asking them to notify their patients of hair loss and other complaints associated with the use of these products and to report adverse events to the agency.

Chaz Dean Is In Trouble!

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A celebrity hairstylist is at the center of a lawsuit involving people from all over the country who have come forward to claim that his hair-care products have caused them scalp irritation, hair loss and more.  Tanya Norman, who also specializes in brand development for a creative agency, is one of these people. Six months after trying the WEN hair product, Norman says she was alarmed at what happened.  “I had started to get a bald spot, and then I found another one in the back, and that’s when I kind of started to get worried,” Norman said. “I started bawling. I couldn’t stop crying.”  Now, attorney Amy Davis is representing nearly 200 plaintiffs from over 40 different states who are part of a mass-action lawsuit against WEN by Chaz Dean Inc.

“Some of the men and women that we represented, looks like they had a weed whacker taken to their head,” Davis described. “Just hair breaking all over.”  Dean, who developed the WEN hair-product line, has a hair-care studio in Hollywood, and celebrities such as Brooke Shields, Angie Harmon.  Davis, however, states that the product traps dirt, oil and debris in the hair follicle and causes scalp irritation.   Davis went on to claim that the celebrity endorsements made women, men and even children believe in the product.  “Their testimonials and Mr. Dean saying that he is the stylist to the who’s-who in Hollywood really made these men and women believe they could trust the product,” Davis said. “Kiddos, kiddos that we represent, have lost nearly all of their hair.”

While  Mr. Dean declined to be interviewed on camera, they released a statement that reads:

“We take great pride in the quality of our products and believe every product meets our high standards. We want all of our customers to have positive experiences with our products. With well over 10 million WEN products shipped since 2008, our customers’ overwhelmingly positive response to WEN is a testament to there benefits it can deliver for its users. These benefits are reflected in consistently high rankings from independent consumer product sites as well. Importantly, there is no scientific evidence to support any claim that our hair care products caused anyone to lose their hair. There are many reasons why individuals may lose their hair, all unrelated to WEN hair products. We intend to vigorously contest the allegations made against our products. And, we encourage any customer with any questions to contact us.”  Norman, meanwhile, now applies a topical medicine and has received 14 cortisone injections in her bald spots. She says that despite her embarrassment, she believes going public with her experience may help others.

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“The hair that’s regrowing is very, very fine and brittle. This is something that for me has been very, very embarrassing,” Norman said. “There are a lot of us out there that have been dealing with this issue. You’re not alone.”

The federal judge has issued a stay in the case, and the parties are proceeding to mediation.